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Refund & Cancellation Policy
Our Commitment to You
We want Floor Plan AI to be clear, fair, and useful. This policy explains when refunds may be available for subscriptions and one-time credits.
When You Can Get a Refund
You may be eligible for a refund if:
- You request it within 14 days of purchase.
- No paid credits from the purchase have been used.
- A verified technical issue prevented reasonable use of the service and we could not resolve it.
- You were charged due to a duplicate billing error.
What's Not Refundable
Refunds are generally not available when:
- Credits have already been used for generation, conversion, or other processing.
- You are unhappy with subjective AI quality after credits were consumed.
- More than 14 days have passed since purchase.
- Your account was suspended or terminated for terms violations.
- You used the service for a completed project or export.
How to Request a Refund
To request a refund:
- Use the contact form and choose the billing or refund topic.
- Include your account email, order number, and purchase date.
- Describe the issue and include screenshots if relevant.
- We respond within 5–7 business days after receiving enough information.
Credits and Subscriptions
Subscription credits refresh each billing cycle and unused subscription credits do not roll over unless stated otherwise. One-time credits do not expire, but used credits are not refundable.
A Note on Output Quality
AI floor plan quality depends on input clarity, image angle, room complexity, and user review. We recommend using free credits to test fit before buying more.
Special Circumstances
We may consider exceptions case by case where required by law or where fairness clearly supports it.
Contact Us for Refunds
For refund requests, use the contact form.